Darwin CX is a premier Subscription Management platform that empowers recurring revenue businesses to thrive in a competitive digital landscape.
Darwin CX extends beyond digital solutions, providing comprehensive offline business services to manage all aspects of your subscription-based operations effectively. With seamless integration into existing systems, Darwin CX offers insights that enhance subscriber engagement and retention.
Web & Mobile Engagement • Business Intelligence & Data Analytics • Membership & Magazine Management • Contact Center • Box Programs
Darwin CX has the tools to power your recurring revenue business.
Whatever your role, quickly and easily access the metrics, reports, and tools your team needs to succeed with our customized dashboards and functionality.
Do twice as much in half the time with a robust set of in-app marketing and fulfillment solutions. Easily turn customer insights into tailored digital experiences by accessing all of your most important customer data, reports, and dashboards all in one place.
Stay on top of all your key metrics with a combination of turnkey and customized management-specific reports, while empowering your team with the tools and features they need to create ROI-maximizing customer experiences.
Simplify your workload with a single source for all your clients’ magazine management and fulfillment needs, business intelligence and data analytics, web & mobile engagement tools, contact center, reporting, and more!
Streamline your company’s investments by tapping into a single solution that allows you to quickly manage and report your revenue, while unlocking tools that will help your marketing team maximize revenue and minimize churn.
Our portfolio of best-in-class tools and services means the end of multiple vendors and inefficient, stitched-together solutions. With Darwin CX, you can choose the tools and services you need with the confidence that they will work together seamlessly.
Darwin CX empowers publishers with industry-standard tools that ensure the stability of your business while continuously releasing new digital functionality to help you build best-in-class digital customer experiences.
Reduce the complexity of your vendor list, workflow, and budgets with all of your on- and off-line services under one roof and supported by a single, dedicated Customer Success Manager, from fulfillment, audit and accounting services, customer care, outbound calling, remittance processing, and more!
Tap into new streams of revenue with a seamless paywall experience that will grow your audience by engaging with casual browsing prospects and converting them to known audiences and customers.
Collect valuable customer insights across a wide range of on- and off-line sources, then turn these insights into personalized customer interactions with minimal effort and maximum results.
Create engaged members with marketing tools designed to optimize your memberships, from acquisition to retention right through to member loyalty. Real-time data access lets you quickly spot (and fix) retention issues, and capitalize on positive member behavior and trends.
Unlock efficiencies and savings with our industry-revolutionizing print-from-platform capabilities. ‘Automagically’ pull in your variable customer data to build and send lettershop projects directly to our premium print provider, eliminating the need for minimum print quantities and inventory stocking fees, all without ever leaving the app!
Quickly build, launch, promote, track, and optimize your consumer subscription boxes with our turnkey off-line support solutions and intuitive, self-serve in-app features, from bundling, couponing, price testing, auto-renewal, variable renewal pricing, fulfillment tracking, and more!
“With a diverse range of acquisition channels (including more than 60 retail stores), a highly sophisticated renewal matrix, and complex and frequently changing subscription gift offers, Australian Geographic presents a few rather unique challenges. The Darwin system has given us a number of new ways to promote and retain subscriptions and we’re currently outperforming Australian industry benchmarks both in retention and acquisition.”
By leveraging Darwin’s ever-growing functionality, ZoomerMedia has seen record growth across all their platforms. As our first-party data increases in value, we are most excited about being able to expand into new lines of business.
The complexity of a subscription business is widely underestimated and not well understood. While the conversion to Darwin required a fundamental change to our business, it has been well worth it.
Subscriber and membership growth is a key part of our strategy. Kudos to Darwin for committing resources to developing a new platform in a space that hasn't seen innovation on this scale in decades.
As we began our data aggregation journey, the issue of data hygiene became increasingly apparent to us, Darwin’s AI-based deduplication capabilities allow us to resolve customer identities, regardless of where the data originates, leaving us with a unified customer profile that we feel confident in. That, in turn, allowed us to launch omnichannel experiences.
Darwin CX adheres to key compliance standards to ensure that your data, and your customers’ data, is protected. Our information security controls include:
Internal financial controls, covering key control objectives and testing all aspects of reporting, including both IT and business processes.
Assesses a broad range of controls related to Trust Services Criteria (TSC) such as security, availability, processing integrity, confidentiality, and privacy.
Payment Card Industry Data Security Standard (PCI-DSS) mandates secure processing, storage, and transmission of credit card information.
Download a complimentary letter of attestation for each credential above, or contact cary.zel@darwin.cx to purchase the full report.
Darwin CX keeps its finger on the pulse of all the things that impact your business so you don’t have to. Find out what we’re learning, and how we’re using these insights to transform an industry.
